AGILE MINDSET As the world struggles to deal with COVID-19, a volatile, uncertain, complex and ambiguous environment – VUCA – posed by the pandemic, has brought up unique challenges to every industry vertical. For software and professional services companies, this means myriad changes in the way they operate. There is a sudden spike in the demand for solutions and services that could support the new normal, SPS companies need to bridge the gap between supply and demand rapidly. With the new normal soliciting remote working, the reliance on digitization and digitalization has increased multifold. This, in turn, has put tremendous pressure on software companies to enable modernization – digitalization of new processes and enhancement of existing ones – in huge volumes. Meanwhile, professional services companies are forced to be on their toes to support their clientele to deal with this unusual situation. The streamlined operating model of consulting fir...